June 25, 2022

Milne News

News Reported Raw, Real and Truthfully

Home » Customer information EXPOSED as Delta Air hit by cyber incident

Customer information EXPOSED as Delta Air hit by cyber incident

3 min read

Delta Air lines customer information have been exposed including payment details, according to the company.

As reported by express.co.uk, the attacks occurred between September 26, 2017 to October 2017

A statement from Delta reads:

 “Last week, on March 28, Delta was notified by [24]7.ai, a company that provides online chat services for Delta and many other companies, that [24]7.ai had been involved in a cyber incident.

“It is our understanding that the incident occurred at [24]7.ai from Sept. 26 to Oct. 12, 2017, and that during this time certain customer payment information for [24]7.ai clients, including Delta, may have been accessed – but no other customer personal information, such as passport, government ID, security or SkyMiles information was impacted.

“Upon being notified of [24]7.ai’s incident, Delta immediately began working with [24]7.ai to understand any potential impact the incident had on Delta customers, delta.com, or any Delta computer system.

“We also engaged federal law enforcement and forensic teams, and have confirmed that the incident was resolved by [24]7.ai last October.

“At this point, even though only a small subset of our customers would have been exposed, we cannot say definitively whether any of our customers’ information was actually accessed or subsequently compromised.”

Delta Air insists the “confidentiality” of their customer information was of “critical importance”.

The company also says they were setting up a new page on its website to address “customer questions and concerns”.

The statement continues, saying: “We appreciate and understand that this information is concerning to our customers.

“The security and confidentiality of our customers’ information is of critical importance to us and a responsibility we take extremely seriously.

“Delta will launch delta.com/response, a dedicated website, noon ET April 5, which we will update regularly to address customer questions and concerns.

“We will also directly contact customers who may have been impacted by the [24]7.ai cyber incident. In the event any of our customers’ payment cards were used fraudulently as a result of the [24]7.ai cyber incident, we will ensure our customers are not responsible for that activity.”

[24]7.ai also explained that it “notified law enforcement” at the time and “contained” the incident on October 12, 2017.

It said: “[24]7.ai discovered and contained an incident potentially affecting the online customer payment information of a small number of our client companies, and affected clients have been notified.

“The incident began on September 26, and was discovered and contained on October 12, 2017.

“We have notified law enforcement and are cooperating fully to ensure the protection of our clients and their customers’ online safety.

“We are confident that the platform is secure, and we are working diligently with our clients to determine if any of their customer information was accessed.”

Leave a Reply