Android users who have Microsoft Teams installed on their phones have been warned that they need to update the application right away or risk being unable to call 911 emergency services.
The glitch causes Android phones to “freeze” while attempting a 911 call.
The phone will say it’s trying to share location with emergency services but the call does not actually connect, and there’s no indication that any data is shared.
According to Bell, an “unintended interaction” between Microsoft Teams and the Android operating system renders phones unable to place outgoing calls to 911 services.
Outgoing calls to other numbers though were completed successfully.
The glitch was initially pointed out by a Google Pixel user who shared the problem on Reddit.
The user titled their post, “Pixel prevented me from calling 911.”
The Reddit user said the Google Pixel “froze” and was unresponsive when they called 911 emergency services during their grandmother’s medical emergency.
After dialing 911, the phone was “stuck immediately” and the user was “unable to do anything” on the device or complete the call.
The Reddit user had a landline nearby, and was able to access 911 that way, but replicated the glitch again on their cell phone later.
Google responded to the user’s post, saying that the glitch only appeared under “a limited set of circumstances” on “a small number of devices.”
The glitch apparently only occurs in phones that have certain versions of the app, and only when the user is not logged in to Teams.
Both Google and Microsoft are reportedly working to ensure the glitch can’t happen again.
Updating to the newest version through the Google Play store fixes the dangerous flaw.